Data Deletion Controls and Process

In-App Data Deletion Controls

  1. Direct Deletion: Users can delete their data directly through the OMPay mobile application by navigating to the account settings and selecting the “Delete Account” option. This action will result in the permanent removal of all associated personal data from our servers.

  2. Data Retention Period: Upon a user’s request, data will be deleted immediately. However, certain data may be retained for a limited period to comply with legal and regulatory obligations.

Requesting Data Deletion

  1. Customer Support Requests: If users are unable to delete their data through the app, they may request data deletion by contacting OMPay’s customer support team.

  2. Contact Information: Users can send an email to support@ompay.com with the subject line "Data Deletion Request." The request should include account details and a brief explanation.

  3. Verification and Processing: To ensure data security, our team will verify the user's identity before processing the request. Once verified, data deletion will be completed within 30 days.

Data Types Eligible for Deletion

  1. Personal Information: Includes name, email address, phone number, and other identifiable details.
  2. Usage Data: Data related to user interactions with the app.
  3. Device Information: Information pertaining to the device used to access OMPay’s services.

Data Not Subject to Deletion

  1. Anonymous Data: Data that has been anonymized and cannot be linked back to the user.
  2. Legal Obligations: Data required to be retained by law will not be deleted until the legal obligation expires.

Compliance and Updates

  1. Regulatory Compliance: OMPay’s data deletion practices align with applicable data protection regulations, including GDPR and CCPA.
  2. Policy Updates: We regularly review and update our data deletion policies. Any significant changes will be communicated to users and reflected in this document.

For any inquiries regarding our data deletion policy, please contact us at support@ompay.com.

Privacy Policy

This Privacy Policy governs the use of the OMPay mobile application, which provides e-wallet services and is accessible at www.ompay.com (the "App"). The App is operated by Global Financial Technology Company LLC, a company incorporated under the laws of the Sultanate of Oman, with its registered office in Muscat (hereinafter referred to as "OMPay," "we," "us," or "our").

We are committed to protecting user privacy and ensuring responsible handling of personal information. This Privacy Policy outlines how we collect, use, and protect user data.

This Privacy Policy is an integral part of the App’s Terms and Conditions. By using the App and providing us with personal information, you consent to the practices described in this Privacy Policy. If you do not agree to these terms, you should not use the App.

1. Collection of Personal Information

OMPay collects two types of information:

  1. Personally Identifiable Information (PII): Information provided by users during account registration, transactions, or interactions within the App, including bank account details.
  2. Non-Personally Identifiable Information: Data collected for analytical purposes, which does not identify users.

2. Sharing Personal Information with Third Parties

  1. Service Providers: We may share personal information with third-party service providers who facilitate payment processing and related services through the App. These providers are contractually obligated to protect user data in accordance with this Privacy Policy.
  2. Third-Party Links: The App may contain links to third-party websites, such as banking portals. This Privacy Policy does not govern those websites, and OMPay is not responsible for their content or data practices.

3. Marketing Communications

  1. Promotional Messages: We may send marketing communications regarding promotions or services that may be of interest to users.
  2. Opt-Out: Users may opt out of receiving marketing communications at any time by contacting support@ompay.com.
  3. Third-Party Marketing: Third-party providers are not permitted to send direct marketing messages to users without explicit consent.

4. Protection of Personal Information

  1. Data Security: We employ industry-standard security measures to safeguard personal data against unauthorized access, misuse, or loss. All information is stored on secure servers, and payment transactions are encrypted.
  2. Data Retention: We retain personal information only as long as necessary to fulfill operational, legal, and regulatory requirements.

5. Disclosure of Information

OMPay may disclose personal information under the following circumstances:

  1. Service Provision: To facilitate transactions and provide services through the App.
  2. Legal Compliance: If required by law, regulatory authorities, or a court order.
  3. Business Transactions: In cases of a merger, acquisition, or sale of OMPay’s assets, where user data may be transferred to the acquiring entity.

We reserve the right to disclose necessary user information to government authorities for fraud prevention, credit risk reduction, or regulatory compliance.

6. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any modifications will be posted within the App, and users will be notified where appropriate. Continued use of the App signifies acceptance of these changes.

7. Contact Us

For any questions or concerns regarding our Privacy Policy, please contact us at info@ompay.com. We welcome feedback and are committed to addressing user concerns promptly.